09bed Privacy Policy

This Privacy Policy ("Policy") applies to users ("you", "user") of the 09bed platform and its associated website 09bed.cam ("we", "us", "09bed"). When you register on our platform, use our services, or contact us, you agree to the terms of this Privacy Policy. Please read this policy carefully.

What Information We Collect

The following types of information are collected to create and manage your account on 09bed and to deliver our services properly:

1.1 Personally Identifiable Information

• Full name and date of birth (for age verification — minimum 21 years)
• Email address and mobile number
• National ID card or passport details (for identity verification)
• Residential address

1.2 Financial Information

• bKash, Nagad, Rocket, and Upay mobile banking account numbers
• Bank account details (for bank transfers)
• Transaction history, deposit and withdrawal records

1.3 Automatically Collected Information

• IP address and device type
• Browser version and operating system information
• Cookie and session data
• Time spent on the site and list of pages visited
• Gaming history and betting records

Purpose of Using Your Information

09bed uses the information collected about you for the following legitimate purposes:

• Account Management: Registration, login verification, and ensuring account security.
• Service Delivery: Keeping deposit, withdrawal, and gaming services running smoothly.
• Identity Verification (KYC): Age and identity verification to ensure financial security and prevent fraud.
• Customer Support: Helping resolve issues via 24/7 live chat and email.
• Promotional Communications: Informing you about bonuses, offers, and updates (only with your consent).
• Legal Compliance: Adhering to applicable laws and regulations.
• Platform Improvement: Analysing user experience and building better services.

Data Storage and Security

To ensure the protection of your personal privacy, 09bed adopts industry-standard technical and administrative measures:

3.1 Encryption Technology

All your sensitive information is protected by SSL/TLS encryption. Data transmission is secured so that it is technically impossible for third parties to intercept your information.

3.2 Access Control

Only authorised staff who need access to deliver services can view your information. All staff are bound by confidentiality agreements.

3.3 Retention Period

Your information is retained for as long as your account is active and, after account closure, for a defined period based on legal requirements. Once that period ends, your information is securely deleted.

3.4 Security Audits

Our system security is reviewed on a regular basis and any vulnerabilities are addressed promptly.

Sharing Information with Third Parties

09bed never sells your personal information or transfers it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

• Payment Processors: bKash, Nagad, Rocket, Upay, and banking partners receive the information needed to complete transactions.
• Game Providers: Our software partners, including Pragmatic Play, Evolution Gaming, and Spribe, use limited information to operate games.
• Law Enforcement Agencies: Providing information may be mandatory in response to a court order or a valid legal request.
• Fraud Prevention: Limited information may be shared with security partners to identify fraud or illegal activity.

Each third party is bound by a confidentiality agreement with us and may only use the information received for the specified purpose.

Cookie Policy

09bed uses cookies and similar tracking technologies on its website. Cookies are small data files stored on your device.

5.1 Types of Cookies

• Essential Cookies: Required for the core functionality of the site — login sessions, security tokens, and so on.
• Performance Cookies: Collect information to improve page loading times and user experience.
• Functionality Cookies: Used to remember your preferences (language, theme).
• Analytics Cookies: Help us understand site usage patterns and improve our services.

5.2 Cookie Control

You can disable cookies at any time from your browser settings. However, disabling essential cookies may cause some site features to stop working properly.

Your Rights and Choices

As a user of 09bed, you have the following rights regarding your own information:

• Right of Access: You have the right to know what information we hold about you.
• Right to Correction: You may request that incorrect or incomplete information be corrected.
• Right to Deletion: In certain circumstances you may request that your information be deleted.
• Right to Object to Processing: You may object to your information being used for specific purposes.
• Opt Out of Marketing: You may request at any time to stop receiving promotional emails and communications.
• Data Portability: You may request a copy of your information in a structured format.

To exercise any of the above rights, email [email protected] or contact us via our 24/7 live chat.

Protection of Minors' Information

09bed is a platform strictly for adults. Our services are available only to individuals aged 21 and above.

We do not knowingly collect personal information from anyone under the age of 21. If a minor attempts to create an account, the registration process will be automatically cancelled. If we become aware that information from a minor has been collected inadvertently, it will be deleted immediately and the associated account will be closed.

International Transfer of Data

Our servers and technical infrastructure may be located in various countries. Your information may be processed or stored outside of Bangladesh. However, wherever your information is transferred, the protections described in this Privacy Policy always apply.

Appropriate data protection agreements have been put in place with third-party service providers that operate internationally, such as game providers.

Changes to the Policy

09bed reserves the right to update this Privacy Policy when necessary. If any significant changes are made:

• The "Last Updated" date at the top of the page will change.
• Registered users will be notified of important changes by email.
• Continuing to use the platform after changes have been made will be considered your acceptance of the new policy.

We recommend that you review this page regularly so that you are always informed about how your information is being managed.

Responsible Gaming and Your Data

The 09bed Privacy Policy is linked to our responsible gaming commitment. Information relating to your gaming behaviour is analysed solely for the purpose of keeping you safe. If our system detects problematic gaming behaviour, we may contact you to offer guidance and support.

To learn more about responsible gaming, visit our Responsible Gaming page.